Privacy Policy

Last Updated: September 7, 2026

Welcome to carrybag.store. We respect your privacy and are committed to protecting the personal information you share with us.

carrybag.store is an Indore-based e-commerce platform operated by BM Marketing. We provide same-day delivery services within Indore and offer products across various categories, including FMCG, cosmetics, clothing, Ayurveda, electronics, and other consumer products.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, place an order, contact us, or communicate with us through available communication channels, including WhatsApp.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Personal Information

Full name
Mobile number
Email address
Delivery address
Billing address, where applicable
City and location information
Information provided while contacting our customer support

Order Information

When you place an order, we may collect information related to:

Products ordered
Quantity and order details
Delivery information
Order status
Communication related to your order

Communication Information

If you contact us through WhatsApp, phone, email, website forms, or other communication channels, we may receive and process the information you provide, including your name, mobile number, messages, queries, and other information necessary to respond to you.

2. WhatsApp Communication

We may use WhatsApp Business / WhatsApp Business Platform to communicate with customers regarding enquiries, orders, delivery updates, customer support, promotional communications where applicable, and other business-related communications.

Our WhatsApp Business communication is associated with the following business information:

Display Name: Bhisham Wadhwani
Legal Entity: BM Marketing

When you communicate with us through WhatsApp, the information you voluntarily provide may be processed for customer support, order management, communication, and other legitimate business purposes.

We do not ask customers to share sensitive personal information through WhatsApp unless it is specifically required for a legitimate business purpose.

WhatsApp is operated by a third party, and your use of WhatsApp is also subject to WhatsApp/Meta’s applicable terms and privacy policies.

3. How We Use Your Information

We may use the information we collect to:

Process and manage your orders
Arrange same-day delivery
Contact you regarding your order
Provide customer support
Respond to enquiries and requests
Confirm product availability and order details
Send delivery and order-related updates
Improve our website, products, and services
Prevent fraud, misuse, or unauthorized activity
Maintain business and transaction records
Comply with applicable legal and regulatory requirements

Where applicable, we may also use your contact information to send promotional or marketing communications in accordance with applicable laws and your communication preferences.

4. Payment Information

Where online payment services are available, payments may be processed through third-party payment service providers.

We generally do not store your complete debit card, credit card, banking credentials, UPI PIN, or other sensitive payment authentication information on our servers.

Payment information may be processed directly by the relevant payment provider according to its own privacy policy and security practices.

5. Cookies and Similar Technologies

carrybag.store may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

Keep the website functioning properly
Remember certain preferences
Understand how visitors use our website
Improve website performance
Analyze website traffic and usage

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers and business partners when required to provide our services, including:

Delivery and logistics partners
Payment service providers
Website hosting and technology providers
Customer communication providers
WhatsApp/Meta services where applicable
Analytics and security service providers
Government authorities or legal bodies when legally required

We only intend to share information that is reasonably necessary for the relevant business or legal purpose.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our products and services
Complete and maintain transaction records
Resolve customer complaints or disputes
Meet accounting and legal requirements
Prevent fraud and misuse
Fulfil other legitimate business purposes

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permissible
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Raise a privacy-related concern or complaint

To exercise any applicable rights, you can contact us using the contact details provided below.

10. Children’s Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Third-Party Services and Links

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to periodically review this page to stay informed about how we handle your information.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us.

Website: carrybag.store
Legal Entity: BM Marketing
WhatsApp Display Name: Bhisham Wadhwani
Business Location: Indore, Madhya Pradesh, India

For privacy-related queries, please contact BM Marketing through the contact information provided on our website.